Terms and Conditions

These terms and conditions govern your use of our services provided by Registered Office (UK) Ltd. Please read them carefully.

Know Your Customer (KYC) Requirements

We require proof of identity documents for all account holders, payment cardholders, and every listed Officer on Companies House, who use our address, formation, and phone services.

Third-Party KYC Verification

In accordance with our Privacy Policy, we may engage the services of a third-party provider (Valid8Me or SumSub) to perform Know Your Customer (KYC) checks on our customers. By using our services, you hereby consent to the verification of your KYC information by the designated third-party provider.

Where we are required under anti-money laundering regulations to carry out identity checks (this will principally occur where private customers are seeking to incorporate companies using our services), we will pass your personal data to our third-party contractor Valid8Me or SumSub, or such other provider as shall replace it for this purpose ("our provider"). Our provider will also collect personal data from you directly.

Under data protection legislation, we and our provider are permitted (subject to the rest of this section) to carry out such decision making because it is being done for a reason required by law (anti-money laundering checks) and is a reasonable, appropriate and proportionate way to achieve this requirement.

We or our provider will notify you in writing where a decision has been taken based solely on automated processing as soon as practicable after the decision has been taken.

Proof of ID Requirements

Only Government issued valid photo identification will be accepted.

Proof of Address Requirements

We require proof of personal residential address which must be dated within the last 3 months and must include the Account Holder's full name (abbreviations may not accepted) and full address. Documents accepted: telephone bill, mobile bill, utility bill, mortgage statement, council tax bill, bank statement or credit card statement. If a client's address has changed, it is the client's responsibility to update their account with their new proof of address.

  • We do not accept proof of address for corporate/business entities.
  • Proof of Addresses must be written in the Latin Alphabet. If a translation is required, you will need to do this with either a notary or a solicitor and must provide their full contact details for verification.
  • Additional information may be required if your account is considered to be high-risk (at our discretion).

Document Submission Timeline

Proof of ID and Address must be received within 7 days from date of order. Failure to do so will cause your account to be suspended. All mail received without ID documents being accepted and verified, will be returned to sender and parcels will be destroyed, without notification.

Services will not be activated until the correct ID documents have successfully been approved. If this has not been completed within one month of our request date, the account will also be terminated with no refunds.

In the case of failed communication for any reasons relating to your account, we reserve the right to pull data from documents submitted to us for continued contact.

Cancellation of Service

Cancellation by You

If you are not completely satisfied with our services for any reason, you can cancel this agreement at any time. For any applicable refunds, please refer to Section 12 above.

Cancellation by Us

We reserve the right to suspend and/or cancel any service with immediate effect for any reason, including (but not limited to): non-payment, suspected use of our address for immoral or illegal activity, association to high-risk territories, use of our address to register a vehicle with DVLA, using our address for personal mail, inappropriate conduct, or anything we consider a misuse of our service.

Consequence of Cancellation by Us

Whereby services are suspended and/or cancelled by us before the end of an agreed term for any reason, we shall have no obligation to refund you for services already paid for, other services or any other loss or expense incurred.

Appropriate Conduct

When you contact us, you are required to always conduct yourself courteously and appropriately and to comply with our procedures and/or requests with regard to conduct and respect for other clients, our property, our employees and their health and safety.

Inappropriate Conduct

Conduct that we reasonably consider inappropriate or unacceptable, whether in person or on the telephone, includes (but not limited to) creating an inappropriate level of noise and/or any behaviour which other clients or members of staff may find intimidating, harmful, disruptive, or offensive in any way. We reserve the right to suspend and/or cancel any service with immediate effect due to anything we consider inappropriate conduct.

Bailiffs and Debt Collectors

We reserve the right to cancel the service you have with us if a bailiff or debt collector visits our premises. We further reserve the right to pass on your details to a bailiff or debt collector should this occur.

Disputed Address on Companies House

It is client's legal responsibility to update Companies House with the right address. Once the service is cancelled/expired and our address is still in use on Companies House, we will take actions to remove the address as per Companies House procedures. Clients are notified where possible.

Complaints

All complaints must be handled via email. To send a complaint about our services, please email complaints@mycosupport.co.uk. Any complaints not sent via email will not be considered.

Business Offers

We have collaborated with our partners to carefully select several discounts and offers to support you, whatever your business needs.

  • Offers cannot be combined with any other discounts or promotions from the Registered Office (UK) Ltd.
  • Offers are non-transferable and cannot be redeemed for cash.
  • Offers are subject to availability and may be modified or discontinued at any time without notice.
  • Offers only apply to specific products or services as stated in the offer/s from our partners.
  • Once you have applied for an offer, some of your personal data, for example your email address, may be passed onto third parties.
  • Clients are responsible for any taxes or additional charges that may apply.
  • Refunds or exchanges will be made in accordance with each company's standard return policy and the Registered Office (UK) Ltd will not be held responsible for any issues regarding external partners.
  • Our partners reserve the right to cancel or modify their offer/s listed on their website at any time without notice.

Partner Cookies

Cookies are small text files that will be placed on your computer's hard drive through your web browser when you visit any partner website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies enable our partners web servers to identify you to us, and to track your actions and the pages you visit while you visit their website.

The cookies our partners use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed. The default cookie length will vary for each partner.

By agreeing to these terms and conditions you consent to our partners use of cookies in accordance with this policy.

By redeeming an offer, clients agree to be bound by these terms and conditions.

Awin Affiliate Programme

This programme is operated with Affiliate Window, one of the UK's leading affiliate networks. The following terms and conditions govern your participation in the MYCO Works affiliate programme (the "MYCO Works Affiliate Program").

In this document, "we" or "us" or "our" refers only to MYCO Works. By participating in the Affiliate Programme, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you should not participate in the Affiliate Programme.

Application Process

To begin the enrolment process, you will submit a complete and accurate registration form. We will evaluate your application and aim to notify you of your acceptance or rejection within 2-3 working days. We reserve the right to reject any application for any reason, in our sole discretion.

Affiliate Links

As an affiliate, you will be provided with unique links to our website (the "Links"). You must use the Links in accordance with the terms and conditions of this agreement and in accordance with all applicable laws and regulations. You will be solely responsible for the placement and manner of displaying the Links on your website.

Restrictions

No current partners with the Registered Office (UK) Ltd trading as The London Office, MYCO Formations and MYCO Works can sign up to our affiliate programme.

Commission Structure

Our programme applies to first time purchasers only. No further payments will be made for client renewals.

You will earn a commission on all sales of our products that are made through the Links on your website (excluding our 'Ready Made Companies' and 'Company Formation Only' packages). The commission rate is 10%, however may be subject to change at any time.

  • If a 20% off discount code has been used, we will deduct 10% off any commission you're entitled to, before authorising payment.
  • Our commission payment is based on the net value without VAT.

Payment Terms

Payments will only be sent for transactions that have been successfully completed – no commission will be paid if an order has been cancelled by the client within 14 days of purchase.

Commissions will be paid on a monthly basis. New clients must have been with us over 14 days before payments are approved.

Termination

This agreement will begin upon our acceptance of your application and will end when terminated by either party. Either you or we may terminate this agreement at any time, with or without cause, by giving the other party written notice of termination.

Liability

We will not be liable for indirect, special, or consequential damages, or any loss of revenue, profits, or data, arising in connection with this agreement or the Affiliate Programme, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this agreement and the Affiliate Programme will not exceed the total commissions paid or payable to you under this agreement.

Modifications

We may modify any of the terms and conditions contained in this agreement, at any time and in our sole discretion, by posting a change notice or a new agreement on our affiliate programme. Modifications may include, for example, changes in the scope of available commissions, commission schedules, payment procedures, and Affiliate Programme rules.

Affiliate Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed. Our default cookie has a length of 30 days. By agreeing to these terms and conditions you consent to our use of cookies in accordance with this policy.

Compensation, Indemnity & Limitations of Liability

Compensation

Due to the type of services, we provide, any compensation claim shall be limited in total to 1 month's service fee. We cannot accept any compensation claim that is the result of consequential loss to your business.

Indemnity

By accepting these terms, you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. If the third party fails to deliver on a service, we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.

Limitations of Liability

We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.

Other Terms

  • We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
  • You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
  • The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
  • Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • We shall use all reasonable endeavours to treat your confidential information as confidential.
  • Nothing in these Terms and Conditions shall be deemed to establish any partnership or agency relationship between the parties.
  • The headings of these Terms shall not affect interpretation.
  • The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  • The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including noncontractual disputes or claims).

Change of Address

We reserve the right with 14 days written notice to change, amend or close any location (office or address). An alternative address will be offered. Should you choose not to use the newly offered or amended address you will not be entitled to a full or partial refund.

Notice of Disclosure

All mail items received, and business information acquired is treated as commercially confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of your service. We reserve the right, however, to provide information to the police or other investigative bodies where it is our belief that our services are being or have been used for criminal or fraudulent purposes.

Intellectual Property

The copyright on this website belongs to Registered Office (UK) Ltd. All other intellectual property rights are reserved. All contents of this website are the copyrighted property of Registered Office (UK) Ltd and are protected by English and international copyright laws. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Registered Office (UK) Ltd without our prior express written consent.

All copyright, trademarks and all other intellectual property rights on our website and its content (including without limitation the website design, structure, layout, text, graphics and all software and source codes connected with the website) are owned by or licensed to Registered Office (UK) Ltd or otherwise used by Registered Office (UK) Ltd as permitted by law.

All content on all websites owned by Registered Office (UK) Ltd is copyrighted and remains the property of Registered Office (UK) Ltd. No part of any of our websites, including images, text, source code, logos or other trademarked material may not be reproduced without written permission. Reproduction of any content taken from any of our websites shall be punishable under UK copyright law.

Anti-Money Laundering, Financial Sanctions & Terrorist Financing Policy

Registered Office (UK) LTD ("the Company") is committed to complying with all applicable laws and regulations related to anti-money laundering (AML) in the United Kingdom. This policy outlines the measures and procedures the Company adopts to prevent its services from being used to facilitate money laundering, terrorist financing, or any other illegal activities.

This policy applies to all employees, contractors, and agents of the Company, as well as its clients and customers who use the virtual office services.

Compliance Officer

The Company shall designate the Operations Manager as the Compliance Officer ("CO") responsible for overseeing the implementation and adherence to this policy. The CO will have the authority to report any suspicious activity directly to the relevant authorities as required by law.

Training

The Company will provide regular training to all employees and relevant personnel about financial sanctions laws, regulations, and the Company's obligations to comply with them. This training will be designed to raise awareness of the risks associated with noncompliance and to educate staff on how to identify and report potential sanctions violations.

Customer Due Diligence (CDD)

Before providing any virtual office services, the Company shall conduct thorough customer due diligence to verify the identity of the clients. This includes obtaining and verifying the following information:

  • Individual clients: Full name, residential address, date of birth, and a valid form of government issued identification (e.g., passport or driver's license) and Proof of Address.
  • Corporate clients: Full company name, registered address, company registration number, details of beneficial ownership, and proof of the company's legal existence.

Enhanced Due Diligence (EDD)

For clients who present a higher risk of money laundering or terrorist financing, the Company will perform enhanced due diligence measures. These may include obtaining additional information about the client's source of funds, business activities, and risk profile.

  • The Company will not engage in any business dealings, transactions, or provide services to individuals, entities, or countries that are in High-Risk Territories, Tax Havens or Transient Populations.
  • The Company will not knowingly facilitate or support any activity that is intended to evade financial sanctions. This includes, but is not limited to, assisting clients in concealing the true beneficiaries of transactions, engaging in complex structures to circumvent sanctions, or any other activity that undermines the spirit of sanctions regulations.

Politically Exposed Persons (PEPs)

The Company will check if any client is a Politically Exposed Person (PEP) or a family member or close associate of a PEP. If such status is identified, the relationship will be terminated.

Monitoring and Reporting

Before providing any virtual office services, the Company will conduct robust customer due diligence to verify the identity of the clients and ensure that they are not subject to any financial sanctions. The CDD process will involve cross-referencing client information with relevant sanctions lists to confirm compliance.

The Company will continuously monitor its clients' activities to detect any suspicious behaviour or transactions that may indicate potential money laundering or terrorist financing. This includes regular reviews of client information, transaction patterns or contents of mail.

If any employee or agent of the Company suspects or has reason to believe that a client is involved in money laundering or terrorist financing, they must immediately report it to the CO.

The Company will not knowingly facilitate or support any activity that is intended to finance terrorist organisations or acts. This includes, but is not limited to, accepting or processing funds from sources known or suspected to be involved in terrorist financing.

The CO will then assess the situation and, if necessary, file a suspicious activity report (SAR) to the appropriate authorities as required by law.

Record Keeping

The Company will maintain appropriate records of customer due diligence information, transaction records, and any relevant communications. These records will be retained for the required period as mandated by UK laws and regulations.

The Company will maintain appropriate records of customer due diligence information, transaction records, and any relevant communications related to terrorist financing detection and reporting. These records will be retained for the required period as mandated by UK laws and regulations.

Cooperation with Authorities

The Company shall cooperate fully with relevant authorities, including but not limited to law enforcement and regulatory agencies, in any investigations related to money laundering, terrorist financing, or other illegal activities.

Policy Availability

This Anti-Money Laundering Policy shall be made available to all employees, contractors, and clients of the Company, either through the Company's website or other appropriate means.

By adhering to this Anti-Money Laundering Policy, Registered Office (UK) LTD is dedicated to upholding the highest standards of integrity and ethical conduct while actively preventing the misuse of its services for illegal purposes.

Promotions and Competition Rules

Eligibility

This offer is available only to new customers making their first purchase.

Offer Details

A discount of 10% will be applied to the total order value (exclusions apply) when using the discount code.

Promotion Code

The discount code will be sent via email. Enter the code at checkout to receive the discount.

Exclusions

Discount does not apply to the following products or services:

  • Ready-Made Companies
  • Legal Document packs
  • Company Formation packages
  • Secretarial Services

Terms

  • Discount is valid for first-time orders only and cannot be used for subsequent purchases.
  • The offer is non-transferable and cannot be exchanged for cash or credit.
  • Registered Office (UK) Ltd reserves the right to modify or cancel the offer at any time without prior notice.
  • Regarding the refund – see point 13.

Updated 25/06/2025

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© 2025 Registered Office (UK) Ltd, All Rights Reserved.Company No: 09347868Trading as MYCO HubVAT No: GB263877953